Registration Terms & Conditions

The following are the terms and conditions of booking one of our services and/or making a purchase. By completing your booking and/or making a purchase, you hereby agree to these terms & conditions.


It is the responsibility of the student to ensure knowledge of and accuracy of all prerequisites for their desired course. Any candidate who arrives at the first class and does not have the proper prerequisites listed on our website will be removed from the program and no refund will be provided.


Our refund & transfer policy is simple with no “administration” or “processing fee” for changes.

Prior to 48 Hours Before Course StartWithin 48 Hours of Course Start
Online CoursesNo refund after the participant has been granted access to the online course/training.
Public In-Person CoursesAccount credit or free transfers to another course date.Registration is final.
Mask FitAccount credit or free transfers to another course date.Registration is final.
Course MaterialsAccount credit up to until materials are picked up or given out. Once received, course material sales are final.
First Aid SuppliesAll first aid supplies are final sales.
Group/Corporate CoursesPlease refer to your group course agreement.


For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find the physical activities in a course strenuous. If participants are unsure if they should participate in any aspect of the course involving physical activity, they should see their Instructor before the course begins. Should participants wish to remain in the course but are unable to perform all of the required skills, they cannot successfully complete the course and receive certification. A participation letter is available and can be issued by the instructor in lieu of certification.

First Aid Training Calgary Inc. reserves the right to refuse entrance to or eject without refund any persons from the course who appears to be intoxicated (by either drugs and/or alcohol).

Any verbal or physical harassment will not be tolerated. Participants who harass others, use inappropriate language or make offensive jokes will be asked to leave the course and will not receive a refund or a chance to re-apply. The participant will not be given their certification if they have not completed the course requirements. Proper attire must be worn at all times, including appropriate footwear.


100% attendance and participation is mandatory for successful completion of a course.  Failure to attend a course in full and participate (including but not limited to; attending all hours, arriving late, returning late after lunch, leaving early) will result in a forfeit of fees and failing the course.


If you are going to be more than 5 minutes late arriving or returning to class please call our office immediately. More than 15 minutes late  (including due to extenuating circumstances) may result in a forfeit of registration fees and/or incompletion of the course.


First Aid Training Calgary Inc. has the right to cancel any courses that do not meet the minimum required registration or for any other reason. If First Aid Training Calgary Inc. cancels a course, we will notify participants by email of any changes and participants will receive a full refund or may reschedule for a later date.


If you do not successfully complete your course (excludes mask fit tests) with us, you can retake the course complimentary, except you will be charged the examination fee ($5-$25, depending on the course).

Our course guarantee is subject to 100% course attendance and participation, completion of all assignments and must be used within one year of the incomplete or failed course. Our course guarantee does not apply to recertification courses and is valid for second attempt only.


Participants can appeal any undesirable outcome of their certification. The first attempt will be to speak to the instructor at the end of their class. The instructor will make all reasonable and time permitting attempts to assist the participants in any area he/she may need further instruction. If that attempt fails the participant may appeal to management via email only at [email protected]


All complaints should be directed to [email protected] If a complaint is urgent, all instructors have after hours contact information for Management. Every reasonable attempt will be made to resolve the complaint in a timely and appropriate manner. Complaints can be made via email, [email protected]


Risk is inherent in all bookings and/or courses. By participating in any booking(s) and/or course(s), it is understood that you are aware of this element of risk and accept it as an integral part of the activity. Further, participants understand that there will be a physical component to their booking(s) and/or course(s).

Participant shall indemnify and hold harmless First Aid Training Calgary Inc. and its directors, officers, employees, agents, shareholders, affiliates, subcontractors and customers from and against all allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs and expenses (including without limitation lawyer/legal fees and costs) which arise out of, relate to or result from any act, omission, conduct during and after the conclusion of their booking(s) and/or course(s).


Some of the content, links and photos on our website are from an external source. First Aid Training Calgary Inc. is not responsible for maintaining the standards and practices of any external sources. First Aid Training Calgary Inc. does not deliver its own first aid, CPR, BLS and safety course; nor does it ensure the quality or accuracy of the material offered to students in any courses.  First aid, CPR, BLS and safety course standards, materials and content are supplied through Canadian Red Cross, Heart & Stroke or other organization(s).


Please refer to our Privacy Policy.